What the unified mobility platform offers
The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque says the platform helps visitors arrange transport for Tawaf and Sa’i electronically. The options identified in the official 20 October 2026 report are complimentary carts for qualifying people, electric carts and improved manual carts operated under trained supervision.
The announcement emphasizes older visitors and people with disabilities, but it does not publish a complete English eligibility table, price list or guaranteed inventory. Use the live platform to see what is available for the intended date and person. Do not assume that one traveler’s previous booking conditions still apply.
Information to confirm before booking
Confirm the visitor’s identification details, service type, intended time and any eligibility evidence requested on the official screen. Check the named pickup or service point and allow extra time for security, pedestrian movement and changes in internal routing. A booking reference should be saved somewhere accessible to both the visitor and a companion.
Do not buy a booking code from a social-media account or share one-time passwords with a person claiming to be an official cart agent. The authority’s platform and designated service points are the proper channels. If the live interface differs from a screenshot in this guide, follow the current official interface.
On the day of Tawaf and Sa’i
Check the platform status and the official live density information before leaving accommodation. Bring only permitted essentials and follow staff instructions on routes, waiting points and cart use. A less crowded time may make movement easier, but live conditions can change after a booking is made.
A mobility service does not replace health planning. Anyone with a condition affected by exertion, heat or crowds should seek appropriate medical guidance before travel. If a visitor becomes unwell, prioritize on-site help over completing the ritual or reaching a booked cart.
- 1
Use the official platform
Choose the live service and review current eligibility and availability.
- 2
Save the evidence
Keep the booking reference, stated location and any payment receipt.
- 3
Follow local directions
At the mosque, follow current signs and staff even if routing differs from the booking screen.
Important limits and accessibility checks
The official report confirms service categories and electronic booking, but not that every category is free. “Complimentary carts” applies to eligible users, while other options may have different conditions. Confirm fees before payment and do not describe a paid option as government-free without evidence from the live service.
Visitors should also ask whether a companion can travel with the user, whether a particular cart supports the person’s mobility needs and what happens if a time is missed. For unresolved accessibility or booking issues, use the platform’s official support route or a designated service point rather than an unofficial intermediary.