Choose account management, not a new connection
If the property already has electricity and you need the service linked to you, begin with meter declaration or Add Account. Saudi Energy describes this as identifying your relationship to a meter, including an owner, investor, tenant or heir. A request to install or physically alter a meter is a different service.
This distinction matters when moving into an apartment. You may need the account relationship corrected even though power is already working. Conversely, adding an account does not answer every problem involving a disconnected supply or a property without an installed meter.
Identify the meter serving your home
Before using the service, compare the meter or electricity-account information with your rental records and the property you actually occupy. A useful handover note includes the move-in date, the account or meter reference supplied by the landlord, and a record of the reading if available. These are practical checks, not a claim that every item must be uploaded.
In a building with several meters, do not guess based only on the closest box. Ask the landlord or building representative to identify the correct supply. If the details conflict, resolve that mismatch before accepting responsibility for the wrong account.
Submit the declaration through the official account
The published route is to log in to the website or app, open My Services and Account Management, then use Add Account or Meter Declaration. Enter the requested account details, choose the appropriate beneficiary type, read the consumption agreement and submit. Keep the confirmation or request reference.
Review the final account view rather than stopping at a successful form submission. Check that the intended meter is listed and that you can open the relevant billing information. If the request is pending, note what further action the service asks for; avoid submitting the same request repeatedly without checking its status.
Tenant, owner and shared-meter cases
The company’s public meter-declaration guidance identifies the tenant as the current beneficiary while a lease is active, with the owner becoming beneficiary after the tenancy ends. It treats a meter shared with a tenant differently, describing the owner as the main beneficiary responsible for declaration. Choose the case matching the real arrangement.
For a shared meter, record how the landlord says consumption will be allocated. Do not assume that a website profile resolves the separate terms of your rental agreement. If you cannot identify the correct beneficiary category, ask official support before accepting the agreement.
Use the app to follow the account
The official app provides account and request information, bill details and consumption views. Its support features include live chat and a complaints or inquiries route. These can help when a request is unclear or the account view does not match the property record.
Explain the specific mismatch: wrong account reference, missing meter, unexpected beneficiary, or a request that has not completed. Keep the reply with the request number. Send only the documents requested through the official channel, and keep private account details out of public reviews or social-media comments.
Close the loop when moving out
The company’s customer-responsibility guidance says to notify it when moving so previous consumption can be settled and the new meter information registered. Its website also provides a Remove Account service for ending the beneficiary relationship. Check the action required for your particular tenancy rather than assuming that returning the apartment keys updates every electricity record.
Keep the move-out request, final billing record and landlord handover confirmation together. If a later bill appears, those records help establish which account and period are disputed. Ask support to explain the completed account status and any amount remaining; deleting the app from your phone does not document the outcome.